FAQ

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged.  Unfortunately, we don’t offer exchanges. Please email us at thecrystallume@gmail.com to start your return. 

Wearing jewelry in water, especially in pools, the ocean, or while showering, can cause damage over time.  Water exposure can tarnish metals, weaken gemstones, and reduce the lifespan of your jewelry piece. 
A few tips would be to keep it dry, store in a soft pouch or jewelry box, clean gently with a soft towel and avoid any harsh chemicals. 

Stainless steel and Sterling Silver jewelry does not rust or change your skin any color.  It can be polished up using a silver polishing cloth, our favorite brand is Sunshine Cloth.  

With proper care, your jewelry will stay beautiful and last much longer!

Please email us at thecrystallume@gmail.com if you have any other questions. 

Yes they are! Sourcing ethically is extremely important to us. We strive to find conflict free crystals and minerals. We try to work directly mines and small businesses that way we have a better understanding of how the crystals are mined and the process afterwards. We love hand picking crystals and going to trade shows to find the best quality for our customers.  We have our favorite businesses we work along side and feel very confident in our work. 

We do not offer custom jewelry online, but we do offer custom jewelry at our phyiscal shop.

Measure completely around your finger in milimeters to find out your ring size.